• Home
  • Products
  • Industries
  • About DSS Pack
  • FAQ
  • Get a Quote
  • FAQ

    Frequently Asked Questions

    Common questions about our packaging, process, and policies — answered.


    General Questions

    What is your minimum order quantity (MOQ)?

    Pouches: 10,000 pcs. Rollstock: 300 kg. We support brands at every stage of growth.

    How long does sampling take?

    7 days for custom samples. Sampling is paid; cost is deductible from your first order. We can also send standard samples by mail.

    What is the production lead time?

    Fastest 15 days after sample confirmation. Normally 15–30 days depending on order quantity and printing complexity.

    Do you ship internationally?

    Yes, we ship worldwide. We support EXW, FOB, DDP, DAP and other Incoterms.

    What certifications do you have?

    ISO 9001, FDA (USA), and BRC. These are the only certifications we hold.


    Packaging & Technical Questions

    Can I get a free sample?

    We do not offer free custom samples. We can send standard pouches by mail. Custom samples are charged but deductible from your first order.

    What is the difference between pouches and rollstock?

    Pouches are premade bags, ready to fill. Rollstock is film on a roll, for VFFS/HFFS machines. Pouches have higher MOQ flexibility; rollstock is more cost-effective for high volume.

    How do I choose the right film structure?

    Tell us your product, shelf life target, and barrier needs. Our engineers will recommend the optimal structure for your application.

    What printing method do you use?

    We use gravure printing only, up to 10 colors. We do not offer flexo printing.

    What file format do you need for printing?

    AI, PSD, or high-res PDF (300 DPI minimum). We also offer design support and can work from your rough sketch.


    Still Have Questions?

    Our team is ready to help. Reach out via email or WhatsApp — we respond within 24 hours on business days.